Persona Connect+ Mobile App v4 Release Notes
Overview
This article provides release notes for the Persona Connect+ Mobile App v4 release series. It includes new features, improvements, and resolved issues beginning with version 4.0.0 through the final v4 release before version 5.0.
These release notes are intended for Persona Connect+ mobile users who want to review changes included with each application update.
Release Structure: This article covers the Persona Connect+ Mobile App major version 4 release. Minor and maintenance releases are listed below with the newest release first.
Release Notes
Persona Connect+ 4.1.5
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2001 | Bug | Resolved several problems related to multimedia file sending in the Persona Connect+ application, specifically involving file size limits and compression handling. File validation and compression logic now function as expected. |
| SMA-2157 | Bug | Addressed an issue where contact tab filters stop working after launching a fresh instance of the Persona Connect+ application with the Call Center tab disabled. Filters now function correctly regardless of call center tab status or app relaunch. |
| SMA-2183 | Bug | Resolved several UI inconsistencies related to changing SMS numbers within the Persona Connect+ application Group SMS feature. |
| SMA-2188 | Bug | Resolved an issue where the ringback tone was not audible on Bluetooth devices after placing a call. The ringback tone now plays correctly through connected Bluetooth audio devices immediately after dialing. |
| SMA-2194 | Bug | Resolved a visual accessibility issue on the Add Participants page within Group SMS. Text and UI elements now meet contrast standards. |
| SMA-2214 | Bug | Resolved Android SIP registration issues caused by conflicts between the MLP srv_record and the MOBILE_REGISTRATION_SERVER configuration. |
| SMA-2226 | Bug | Resolved issues affecting the display of call forwarding options in the Persona Connect+ application Answering Rule details panel. |
| SMA-2245 | Bug | Fixed an issue where a muted Persona Connect+ Mobile App call could unexpectedly unmute when a second incoming call was rejected or ended by the caller. |
| SMA-2251 | Bug | Addressed an intermittent issue where calls to the Persona Connect+ application would occasionally fail to ring the device, particularly after the app had been backgrounded or swiped away. |
| SMA-2371 | Bug | Addressed an issue where a muted call automatically unmuted when the microphone gain was adjusted, while the mute button UI did not reflect the change. Mute behavior and UI state now remain consistent when modifying microphone gain. |
| SMA-2413 | Bug | Resolved an issue where Time Frame labels were not appearing in the Answering Rules list within the Android application. |
| SMA-2653 | Bug | Fixed an issue where users experienced no audio after attempting a merge or 3‑way call in the Android application. |
| SMA-2668 | Bug | Addressed an inconsistency between the Android and iOS applications where selecting the “Saved” filter displayed only “Saved” on Android, while iOS displayed “Saved Voicemail.” The Android application now correctly displays “Saved Voicemail” and is consistent across platforms. |
| SMA-2687 | Bug | Resolved an issue when sending a large video file from the Persona Connect+ application. This action correctly triggered the snackbar message “Video is too large to send.”, but the video continued to appear as “Sending” within the chat/SMS thread. Videos that exceed size limits now fail immediately, without leaving a misleading “Sending” indicator. |
| SMA-2689 | Bug | Addressed an issue where recipients received an extra blank or “Null” message alongside MMS images. |
| SMA-2693 | Bug | Resolved an issue related to dropped calls during Bluetooth disconnection. |
| SMA-2706 | Bug | Resolved increased crashes in branded Persona Connect+ application 4.1.3 and above caused by a deprecated background‑sync method that is blocked on Android 12+. The sync process now uses the correct Android‑compliant approach, restoring app stability. |
| SMA-2710 | Bug | Addressed an issue causing MMS message duplication and loss across Persona Connect+ Mobile App platforms. |
| SMA-2716 | Bug | Resolved an issue that prevented queues from automatically updating to Offline when agents selected a Custom Status using the Big Button. Queue availability indicators and supervisor views now update in real time without requiring a page refresh. |
| SMA-2719 | Bug | Resolved a behavior where, when a contact in the Android application had multiple phone numbers (Work, Mobile, Home), the app displayed and allowed access to only the Work number during SMS creation. All associated phone numbers are now correctly available for selection. |
| SMA-2728 | Bug | Addressed a problem where the Contact Details view in the Persona Connect+ application displayed only three phone numbers, even when additional categories were stored. All stored phone numbers now appear correctly. |
| SMA-2740 | Bug | Resolved UI behavior where, when viewing the participant list in a group conversation, the upper portion of the screen was trimmed or cut off, causing the header elements and the Add Participant button to become inaccessible. The participant list view now displays correctly. |
| SMA-2774 | Bug | Resolved an issue that caused the Call History page to become stuck on an indefinite loading animation. The page now loads correctly without requiring users to switch tabs and return in order to refresh the data. |
| SMA-2776 | Bug | Resolved an issue where, when the UI configuration MOBILE_ANDROID_SHOW_GREETINGS was set to “no”, the Greeting option was still visible in the Persona Connect+ application. The setting now functions correctly, and the Greeting option is properly hidden when disabled. |
| SMA-2778 | Bug | Resolved an issue where manually entered DID numbers were not appearing in the “Selected Numbers” section on the Add Participants page during Group SMS creation. Manually added DIDs now display correctly and are properly included in the selected participants list. |
| SMA-2782 | Bug | Resolved an issue where the “+” prefix for international phone numbers was stripped out in Call History, causing redial attempts to fail with a “user not found” error. The “+” sign is now preserved, and international numbers dial correctly from the Call History. |
| SMA-2787 | Bug | Resolved a cosmetic issue where contacts created with only a First Name (with Last Name and Middle Name left blank) appeared duplicated in the Android app (e.g., “John John”). The contact list now displays the name correctly without repetition, improving readability. |
| SMA-2803 | Bug | Resolved an issue that caused the Persona Connect+ application to crash when handling incoming anonymous calls, particularly when the caller declined the call. Anonymous call scenarios are now processed as expected. |
Persona Connect+ 4.1.4
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-1763 | Bug | Preserved star codes to correctly be displayed in call history, ensuring accurate redialing of numbers with star prefixes. |
| SMA-1779 | Bug | Resolved an issue where the in-call interface didn’t update correctly when Bluetooth devices were connected or disconnected during active calls. |
| SMA-1983 | Bug | Fixed an ongoing issue where voicemail notifications were not being received by agents across multiple app versions and platforms. |
| SMA-2202 | Bug | Fixed an issue where pressing the speaker button did not update the icon to show the speaker was active. The icon has been replaced and now updates correctly. |
| SMA-2284 | Bug | Resolved an issue where audio was lost for both caller and callee when switching audio devices during an active call. Switching between Bluetooth, earpiece, and speaker on supported devices now occurs without audio interruptions. |
| SMA-2293 | Bug | Addressed an issue causing MMS message duplication and loss across Persona Connect+ Mobile App platforms. |
| SMA-2349 | Bug | Fixed an issue where Caller ID was not displayed for a Call Park call retrieved by a different user. Previously, only the Call Park extension was shown; now, the correct Caller ID is visible when the call is retrieved. |
| SMA-2350 | Bug | Resolved an issue where Caller ID was not updating correctly following assisted transfers on the Persona Connect+ Mobile App application endpoint. The correct Caller ID now displays as expected. |
| SMA-2427 | Bug | Fixed an issue where the speaker icon remains enabled after adding a second call, despite the audio routing to the earpiece. |
| SMA-2440 | Bug | Resolved an issue with inconsistent behavior of the “Data Sync – De-Registering From Server” notification on Persona Connect+ Mobile App application devices. The notification previously remained visible longer than expected and varied across device models. It now behaves consistently and clears in the expected timeframe. |
| SMA-2452 | Bug | Resolved an issue in the Persona Connect+ Mobile App application where, if microphone permission was denied during login and the user later attempted to record a voicemail greeting, no permission warning was displayed. Recording was allowed, but the greeting did not play. The app now correctly prompts for permission and ensures proper playback of recorded greetings. |
| SMA-2469 | Bug | Fixed an issue where, with a wired headset connected to the device, call audio did not route through the headset even though other device audio did. Audio now correctly passes through the wired headset during calls. |
| SMA-2474 | Bug | Fixed an issue on the Persona Connect+ Mobile App application where the Assisted Transfer screen displayed the original caller’s name during the dialing step instead of the intended transfer target’s (callee’s) name. Caller ID and display are now accurate and remain consistent across all app states, including foreground, background, and when the phone is locked or unlocked. |
| SMA-2480 | Bug | Fixed an issue where multiple refreshes were required to load older call history data. Older entries now load correctly without repeated refresh attempts. |
| SMA-2574 | Bug | Resolved an issue where wired headsets were not routing in-call audio correctly in the Persona Connect+ Mobile App mobile application. While keypad dial tones (DTMF) played through the wired headset, in-call audio switched to the handset or another device once the call connected. |
| SMA-2577 | Bug | Resolved an issue related to lag on the branded Persona Connect+ Mobile App application version 4.1.0. |
| SMA-2589 | Bug | Addressed an issue on the Persona Connect+ Mobile App application where DTMF tones were not correctly sent during attended transfers. When transferring a call to an Auto Attendant and using the in-call dial pad, DTMF signals now transmit properly. |
| SMA-2596 | Bug | Fixed an issue where mute functionality did not behave correctly when switching away from and back to the Persona Connect+ Mobile App application during an active call. The mute state now remains consistent after app switching. |
| SMA-2603 | Bug | Resolved an issue in the Persona Connect+ Mobile App application ensuring that each conversation correctly retains and displays the original sending number. Creating a new SMS with a different assigned number no longer overwrites the “Send SMS Using” value across existing threads. |
| SMA-2609 | Bug | Resolved an issue where the contacts filter setting was not retained when the Call Center tab was disabled in the Persona Connect+ Mobile App application. Recent updates ensure the filter persists across tab navigation and app resume, providing consistent behavior. |
| SMA-2622 | Bug | Resolved an issue that caused the application to crash during login for domains containing underscores in their names. |
| SMA-2627 | Bug | Resolved an issue causing intermittent mobile app crashes and phone deregistration, primarily after completing calls during background operations. This affected multiple Android devices, including older models and S25+ on Android 16. |
| SMA-2628 | Bug | Fixed an issue where the voicemail badge count did not update correctly and failed to clear after all voicemails were deleted. |
| SMA-2648 | Bug | Fixed an issue where audio was dropping randomly and calls were getting disconnected. Implemented changes to disable adaptive rate control. |
| SMA-2652 | Bug | Resolved an issue where changes in media permission handling caused unexpected behavior in ringback tone selection. Restored proper permission validation and reinstated region-based tone selection logic to ensure consistent behavior across all regions. |
| SMA-2663 | Bug | Resolved an issue where the login screen in Persona Connect+ would force-close. The app now properly loads and remains stable without crashing. |
Persona Connect+ 4.1.3
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2604 | Bug | Fixed an intermittent issue for devices with QHD resolution. The app would occasionally zoom out, misaligning or improperly sizing UI elements (e.g., the “Hold/End and accept” buttons misaligned during calls). |
| SMA-2614 | Task | In 4.1.2, support for 16 KB page sizes to meet Google Play requirements for Android 15 and above was introduced. However, Google Play warnings continued to appear as the “Gradle build system” was not yet updated. Now, the upgrade has been applied and the issue corrected. |
| SMA-2617 | Improvement | Updated the app to use the default Android Photo Picker instead of a custom picker to comply with Google Play’s media access permissions policy. |
| SMA-2618 | Bug | Fixed an issue where, when moving a device’s language settings from French to English, the application remained in French. The app now correctly updates its language dynamically based on the device’s current language setting. |
| SMA-2619 | Bug | Fixed a crash during login affecting domains with underscores within their name. |
Persona Connect+ 4.1.2
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2388 | Bug | Resolved an issue where biometric login settings were not retained after restarting the app. Biometric login now remains enabled across logouts, app restarts, and supports users with MFA. |
| SMA-2441 | Bug | Resolved an issue causing thePersona Connect+ app to crash when performing granular login/logout actions across call queues. |
| SMA-2442 | Bug | Ensured that voicemails will be played through Bluetooth devices if connected. |
| SMA-2466 | Bug | Resolved an intermittent issue in thePersona Connect+ app where the Contacts tab filter defaulted incorrectly and reset unexpectedly. |
| SMA-2484 | Improvement | Resolved an issue where ringback tones were not playing through Bluetooth headsets during incoming calls. In this update, ringback audio now plays correctly through Bluetooth devices across most Android versions and devices. |
| SMA-2489 | Bug | Resolved an issue where calls could drop or audio would disconnect when using Bluetooth devices. Calls now maintain stable audio with Bluetooth headsets enabled. |
| SMA-2516 | Bug | Fixed a bug where audio is garbled and skips portions when calling on-net Auto Attendants from the Persona Connect+ app. |
| SMA-2564 | Bug | Resolved an issue where Bluetooth audio would cut out after one minute during calls. Audio now remains stable for the full duration of calls. |
| SMA-2572 | Bug | Resolved an issue where incoming calls showed only the phone number, without the Caller ID name. Caller ID name and number now display correctly in all call scenarios, including multiple calls, geo calls, and call swapping. |
| SMA-2590 | Bug | Resolved an issue causing the Persona Connect+ app to crash and experience call transfer failures. Calls and transfers now work reliably across all scenarios. |
Persona Connect+ 4.1.1
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2495 | Bug | Resolved an issue related to font sizing by disabling the use of excessively large font sizes. The maximum font size is now capped at level 5 out of 8 in the Android system settings to ensure consistent display and improved user experience. |
| SMA-2538 | Bug | Fixed an issue where the "Answer" / "Reject" buttons and their associated text was not aligned correctly during inbound call presentation. |
Persona Connect+ 4.1
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-1992 | Bug | Fixed a crash on the Chat and SMS page when users have more than 300 conversations. |
| SMA-2007 | Bug | Resolved an issue where custom status values set via Persona Connect+ were not updating correctly in reports. |
| SMA-2121 | Bug | Resolved a problem where dial pad letters were missing on in-call dialer buttons for larger screens like the Galaxy S23 Ultra. Also addressed and corrected an issue where icons were not displaying properly across various parts of the app. |
| SMA-2125 | Bug | Corrected an issue where the screen turned on after 10 seconds of holding the phone to one’s ear, which could lead to accidental call hang-ups. The screen now stays off. |
| SMA-2161 | Improvement | Resolved an issue preventing successful sending of MMS messages from the Persona Connect+ Mobile App app. |
| SMA-2184 | Bug | Removed the NS placeholder from push notification messages to improve clarity and user experience. |
| SMA-2185 | Bug | Corrected a problem where scrolling through queues on the mobile app looped back to the top when a user was assigned to more queues than could fit on the screen. Now, all assigned queues can be viewed. |
| SMA-2204 | Bug | Ensured that, when receiving inbound calls from a caller saved in the Contacts List, the Contacts information will be displayed regardless of the application's state. |
| SMA-2213 | Improvement | Resolved an issue where the contact sort order (e.g., by last name) reset when switching tabs in the app. Now, the chosen sort order stays consistent, and the list properly honors that setting. |
| SMA-2266 | Bug | Resolved a problem where updating the Persona Connect+ app via the Google Play Store logged users out. Now, the login session remains active after updates, ensuring you stay connected and don’t miss calls or notifications. |
| SMA-2307 | New Feature | Added UI Config, MOBILE_ANDROID_PREMIUM_VIDEO_ENABLED, which enables the Premium Video application on Android Persona Connect+. |
| SMA-2391 | Bug | Addressed an issue where new messages didn’t appear in an open chat. Now, when you receive push notifications for new messages, the chat updates automatically without needing to close and reopen the app or navigate away and back. |
| SMA-2402 | Improvement | Resolved an issue where certain options were not appearing in the Voicemail details view in Persona Connect+, compared to SMIOS. Now all available options show up in the Voicemail details view. |
| SMA-2412 | Bug | Fixed an issue where an off-net caller is disconnected when calling an Persona Connect+ device and the Persona Connect+ user transfers the call to a WebPhone user. |
| SMA-2420 | Bug | Resolved an issue where voicemails occasionally didn’t load or appeared as empty despite having messages. |
| SMA-2434 | Bug | Improved missed call notifications issues for the following: -Fixed app crash that occurred when tapping a missed call notification after the Persona Connect+ app was closed. -Corrected a navigation issue that occurred when tapping a missed call notification (while the app is open or in the background) that directed to the video tab instead of the call history tab. |
| SMA-2437 | Bug | Addressed an issue where the Voicemail tab would continuously spin when no voicemails were present. |
| SMA-2439 | Bug | Resolved an issue where DTMF inputs were not properly transmitted during 3-way calls using Persona Connect+. |
| SMA-2455 | Bug | Fixed an issue so the bottom sheet now displays correctly when saving a new contact from the Call History and Voicemail tabs. |
| SMA-2482 | Bug | Fixed a crash reported in crashlytics. |
| SMA-2485 | Bug | Fixed an issue where users with multiple extensions tied to one email had trouble selecting the right account during SSO login. |
Persona Connect+ 4.0.4
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2408 | Bug | Corrected a bug concerning JWT tokens when running the Core Module on v43.4 or below and Persona Connect+ on 4.0.3. This issue caused page load issues for voicemail, greetings, and answering rules. |
Persona Connect+ 4.0.3
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2189 | New Feature | Added support for viewing v44.1 time frames in Answering Rules. |
| SMA-2203 | Bug | Corrected an intermittent issue where calls were not ringing if the application was in the background. |
| SMA-2211 | Bug | SMS Queues now function the same in our IOS and Android apps. If an SMS number is assigned to a queue, the queue’s agent can now use the queue number to respond. |
| SMA-2253 | Bug | Corrected two SMS issues: “null” would replace the username after sending an SMS & exiting the conversation and the “Send SMS using” field would disappear after sending or receiving messages. |
| SMA-2294 | Bug | Corrected a bug concerning transfers. In certain situations, users transferring an inbound call to another user were not given the option between transfer types (blind or assisted). |
| SMA-2301 | Bug | Now, if a call is hidden, users can easily return to the call using an unhide button. |
| SMA-2303 | Bug | Corrected a 4.0.1 crash case that occurred when transferring calls. |
| SMA-2323 | Improvement | Persona Connect+ now supports fully localized date and timestamps. |
| SMA-2335 | Bug | Now, when configurations are honored when setting these configs at the reseller level: MOBILE_ANDROID_IFRAME_NAME and MOBILE_ANDROID_IFRAME_URL. |
| SMA-2354 | Bug | Fixed a bug occurring after changing a contact type (e.g. between “home” and “mobile”). After changing the type, a duplicate contact would appear instead of modifying the existing contact. |
| SMA-2355 | Bug | Corrected an issue concerning contact names in inbound calls. When receiving an inbound call, the caller’s name (if stored in contacts) did not appear on the call notification before answering; the notification after answering (when app is in background); and intermittently did not appear within the app itself. |
| SMA-2379 | Bug | Now, outbound calls send SRTP headers and can communicate via SRTP (if configured). |
| SMA-2382 | Bug | Corrected a bug related to upgrading from Android 14 to 15. After upgrade, the call button did not appear properly. |
Persona Connect+ 4.0.2
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2285 | Bug | Corrected a bug causing crashes when removing participants from group chat. |
| SMA-2286 | Bug | In SMS, sent messages are now easily readable in dark mode. |
| SMA-2292 | Bug | Corrected an issue where, after swiping out of the mobile application, inbound calls failed. |
| SMA-2295 | Bug | Now users won't be able to see answering rules if the UI config, MOBILE_ANDROID_SHOW_ANSWERRULES, is set to “no”. |
| SMA-2300 | Bug | Now read/unread message indication is clearly visible to user. |
| SMA-2305 | Improvement | Put back sending logs through email. Logs will also be uploaded to insight when the email is sent. |
| SMA-2311 | Bug | The mobile app now registers and deregisters correctly without overwhelming the server. |
| SMA-2315 | Bug | Persona Connect+ now supports the popup kebab menu allowing users to either call or message queue agents. |
| SMA-2322 | Bug | Corrected a bug where, in certain cases, the application was unable to register. |
| SMA-2340 | Bug | Corrected an issue where major application issues would occur after updating the application through the play store. |
Persona Connect+ 4.0.1 (7/18/2024)
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2267 | Bug | Fixed several crash cases found using Crashlytics. |
Persona Connect+ 4.0.0 (7/3/2024)
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-1332 | Improvement | Added support for dark mode in Persona Connect+ Mobile App for all screens and dialogs. |
| SMA-1655 | Improvement | Now, numbers are only formatted in the dial pad if the number length is 7 digits or more. This avoids misformatting long extensions. |
| SMA-1680 | New Feature | Added Hold & Accept and End & Accept functionality. |
| SMA-1719 | Improvement | Persona Connect+ now has reactive presence (or BLF UI) on every screen containing presence indication. |
| SMA-1740 | Bug | Added the option to send SMS messages to numbers that are not contacts. |
| SMA-1781 | Improvement | MOBILE_ANDROID_ENABLED now correctly allows control of a specific user's ability to access and use the mobile Android app. If set to “no” for a user or set of users, the system will not allow those users to log in. Previously this Config only worked as expected for Domains and Resellers. |
| SMA-1847 | Bug | Persona Connect+ now sends DTMF codes even when in a conference. |
| SMA-1880 | Improvement | Added logic to handle PORTAL_USERS_VMAIL_HIDE_FORWARD (default “no). Set to “yes” to hide the forward option for voicemails. |
| SMA-1934 | Bug | Fixed the error banner reading “Answering will end your ongoing call” that appears when calling from native dialer. Previously, this banner would appear long after a call was made, disrupting calls. |
| SMA-1968 | Bug | Now stun keep alive won't be sent. |
| SMA-2002 | New Feature | Added ability to Android mobile app that allows for App logs to be sent via the API to NetSapiens iNSight Professional. They're locally available on client servers under /usr/local/NetSapiens/netsapiens-api/mobilelogs/ and they are no longer emailed. Hosted Customers, please open a ticket and include the user/domain/time of day for the requested logs. This requires v44.1+ on the platform side and 4.0.0+ on Android side to utilize this new functionality. |
| SMA-2008 | Bug | Corrected an issue that caused call failure when a call over Persona Connect+ was interrupted by a call via the native mobile. |
| SMA-2123 | Improvement | Persona Connect+ now routes '988' calls to the native dialer for devices that have an active SIM card |
| SMA-2124 | Bug | Persona Connect+ now stays deregistered even when battery optimizations are disabled. |
| SMA-2143 | Bug | Added UI config, MOBILE_NO_RTP_TIMEOUT (default “1200”). This controls when the application ends a call when no RTP is being received (when the call is on hold). |
| SMA-2169 | Bug | Fixed theming so buttons at beginning of login process are now the primary rather than secondary color. |
| SMA-2170 | Bug | Added the correct permissions and application can now send and receive audio properly in the background and foreground for devices running Android 14+. |
| SMA-2174 | Task | Enabled adaptive icon support to be able to dynamically insert icons aligned with a user’s specified theme. |
| SMA-2195 | Improvement | Added Prominent disclosure in the app for Google's data safety guideline. |
| SMA-2206 | Bug | Corrected an issue with the application when running on Google Pixel 6 with Android 14. Previously, the app would crash if left in the background for an extended period. |
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