Common Issues

Below is a list of common issues that users sometimes run into while using the agent toolbar

Unable to make or take calls
This could be caused by the microphone in the browser not being allowed. Here is how you can check

Make sure the browser the agent is using is Google Chrome or Windows Edge. These are the two supported Browsers for the Persona Contact Center

Clear your browser's cache

Open your Chrome or Edge browser, and on the Keyboard, press Ctrl+Shift+Delete
This will bring up the clear cache menu in your browser, and you should try to delete the last week or so to see if that clears up any issues you have.