This document walks you through enabling console logs and saving them to a file for the support team to review.

Enable Logging

Using your Chrome Browser right click on the Agent Toolbar or Admin Page and Click Inspect

On the Console Tab, Clear the current logs and enable “Preserve Logs” under settings.

Now we need to do the same thing for Network Logs

Go to the Network Tab

• Ensure logs are recording
• Clear Current Logs
• Enable Preserve Logs

Reproduce Issue and Save Logs

Now we are ready to reproduce the issue and capture the logs. You can feel free to close the Inspect window and start from the beginning on recreating the issue.

Once recreated we will jump back into the inspect console and grab the two files. Here is how you can do that.

Right click back on the page and select Inspect again

Console Logs

To grab the console logs select the Console tab from the top, right click inside the window with the logs and select Save as…

Save the logs somewhere you can grab them later to share.

Network Logs

To grab the Network Logs select the Network Tab from the top, Click on the download icon and save the logs somewhere you can grab them later to share.

You should end up with two files saved to your machine when you are done.

.log = These are the console logs

.har = These are the network logs