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Here you will find detailed information around our historical reporting and dashboards.

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    • What are the available CDR Fields and Meanings

      CDR Field Definitions Name Type Descriptions batch_dura int Accumulated Duration (second) for this Batch batch_hold int Accumulated Hold Time (second)...

      April 12th, 2023 466 views 0 likes

    • Connect Insight: Call Center Reports Overview

      Report Layout This section provides an overview of the reports screen. Basic configurations are consistent between all types of Call...

      May 4th, 2023 538 views 0 likes

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