Introduction

Accessing your voicemail and voicemail settings can be done from several areas including your desk phone, mobile app, web phone, and Portal. This guide will walk you through how to access and manage your voicemail through your desk phone, portal, web phone, and mobile app.

How to Check and Manage Your Voicemail Settings – Desk Phone

To check your voicemail:

1. Press the Voicemail button which is an envelope icon.
2. When prompted, enter your voicemail PIN and press #. (If you have not set one, you can set a new one in your portal under your profile.
   
   
    
3. After your PIN is accepted, the system will announce a voicemail summary starting the number of new and saved

When listening to your voicemails, each message includes the following information by default:

The Voicemail Header Includes: Message received on [day or date] at [Time] am/pm.

Tips:

• To skip the header and go directly to the voicemail message, press any key.
• While listening to any voicemail message, the Playback Menu is in effect which is shown on the next Some options in that menu will cause the system to jump to the end of the message and play the “After Menu”.

To manage your voicemail settings:

After you enter your PIN and hear your voicemail summary, the main menu is available to you as shown below:

How to Check and Manage Your Voicemail Settings – Portal

To check your voicemail:

1. Login to your Portal
2. Select the “Messages” navigation button at the top of the page.
   
   
    
3. Your new voicemails will be displayed and can be played through your computer’s  
   speakers or headset. Select the drop-down arrow to access any saved messages.
4. To the right of each message, you have the options to play your message on your primary phone, forward the voicemail to another user’s voicemail box, download the voicemail, and delete the voicemail.  
   

To manage your voicemail settings:

1. Within Messages, select the “Settings” tab.  
   
   
    
2. The following settings are available for you to manage your voicemail:
   1. Enable Voicemail: Uncheck the box to turn off your voicemail.
   2. Options: Provides options for sorting your voicemail.
   3. Operator Forward: You can direct a caller that gets your voicemail to press “0” to be forwarded to another Simply enter the extension that they can be forwarded to.
   4. Copy to extension(s): If you would like your voicemails to be copied to another user’s voicemail, enter the name or extension you would like this to happen for. NOTE: This simply copies the voicemail to another user, but it does NOT mirror the actions that someone takes with that If you delete the voicemail, it does NOT delete the voicemail in another user’s voicemail box.
   5. Voicemail Transcription: enable this option if you would like your voicemails transcribed so you can read
   6. Options: You can receive an email when your mailbox is full or if you have missed a
   7. Voicemail Greeting: To add a new voicemail greeting from the Portal:
      • Select the “Manage” 
        
        
         
      • Select “Add Greeting” at the bottom of the
      • Select the method you would like to use to add your new greeting:
   8. Text-To-Speech: Allows you to type in your message and select a voice inflection that will read your
      1. Upload: Allows you to upload a recording that you may have from the
      2. Record: Allows you to specify where you would like to be called to record your
         
   9. Select “Save” to add your greeting. You can delete any old messages
      that you do not need.
   10. Recorded Name: allows you to use the record, text-to-speech, and upload methods to record your name if you do not want to add a voicemail greeting.
   11. Email Notifications: This option sends you an email notification if you receive a new voicemail. This can be set to automatically delete the voicemail from your inbox once it has been sent to your email inbox.
       
        

How to Check Your Voicemail – Web Phone

1. Within the Web Phone, select “Voicemail” from the navigation pane.
2. The Voicemail option displays a list of your voicemails. It displays both new and saved voicemails to which you can listen by clicking the Play button. 
   
   For more information, check out the Connect Web (Web Phone) Guide.
   
   

How to Check Your Voicemail – Mobile Application

1. If you have missed a call or received a new voicemail, you will receive a notification on your phone and the app icon will notify you and provide a badge icon if allowed.
    
2. There are two ways to check your voicemail from your mobile application:
   1. The Keypad: When you have a NEW voicemail, your keypad will show a voicemail icon by the call button that is not normally there unless you have voicemails.
      
   2. Visual Voicemail: This option is in the “My Features.” This screen does not call the audio voicemail system, but you can play your messages from here. You will be able to read your voicemails if the transcription function enabled
      

Enhanced Voicemail

The option to enable “Enhanced Voicemail” can be added under the phone number inventory. This option allows for the ability to dial another extension message to be played before your greeting allowing the caller to dial another extension number instead of leaving a message.