Overview SMS Parking lets Agents pull waiting SMS conversations from the queue inside Interaction Hub. This guide shows how to take an SMS chat. Audience Agents Prerequisites You can log into the CX Hub as an Agent Your Agent profile is configured for Digital or Blended mode You have access to Interaction Hub and the SMS queue   SMS Parking   When c...

Who is this Guide For? Admins scheduling automated reports What You’ll Accomplish Create and manage a scheduled report (email delivery and export options) Apply date/time filters and understand report-specific secondary fields Overview Scheduled Reports allow Admins to automate report delivery on a recurring basis (or one time) using the built-in sc...

Overview Callbacks give callers an easy way to request a callback using an API call. They can either be called back at the number they’re calling from or provide another 10-digit number. This article references a template Callback flow Callbacks_Template_2026. Prerequisites Callbacks_Template_2026 Template Admin access to CX Hub   IMPORTANT Do NOT m...