Persona Connect+ Mobile App v5 Release Notes
Overview
This article provides release notes for the Persona Connect+ Mobile App v5 release series. It includes updates, improvements, and resolved issues beginning with version 5.0.0 and will continue to be updated as additional v5 minor releases become available.
These release notes are intended for Persona Connect+ mobile users who want to review changes included with each application update.
Release Structure: This article covers the Persona Connect+ Mobile App major version 5 release. New minor versions, such as 5.0.1 and 5.0.2, are added to this article as updates are released.
Release Notes
Persona Connect+ 5.0.2
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-3261 | Bug | Fixed an issue affecting Persona Connect+ Mobile App logins on certain Samsung devices where the app incorrectly displayed a voice service connectivity error after sign-in. Users could see a message stating that inbound and outbound calling would not work, even though the issue was related to the app's connection handling rather than their voice service provider. |
| SMA-3262 | Bug | Addressed an issue that prevented the app from successfully retrieving contacts from the server. |
| SMA-3264 | Bug | Fixed an issue where Single Sign-On (SSO) was not working correctly in the Android app. |
Persona Connect+ 5.0.1
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-3217 | Bug | Resolved an issue that prevented users from receiving push notifications for calls, missed calls, messages, and voicemails in the Android branded app. |
| SMA-3221 | Bug | Improved branding accuracy by ensuring branding labels are displayed correctly across the system. |
| SMA-3222 | Bug | Fixed an issue that could cause the app to freeze when launching. |
| SMA-3243 | Bug | Fixed a regression introduced in version 5.0 that could result in unnecessary permission requests being displayed following an Android app upgrade. |
| SMA-3245 | Bug | Fixed a regression introduced in version 5.0 where the app could become unresponsive when attempting to sign in with a different account after logging out with Biometric Authentication enabled. |
Persona Connect+ 5.0
| Key | Issue Type | Release Notes |
|---|---|---|
| SMA-2658 | Epic | Overhauled the application architecture and updated SDKs and libraries to improve application stability and performance. |
| SMA-2800 | Bug | Resolved a display inconsistency where the "Call Center" title could briefly appear when opening voicemail details before the correct screen header loaded. The voicemail details screen now displays the appropriate header immediately. |
| SMA-2858 | Bug | Improved Host ID setup during login. Previously, in some login scenarios, the application could try to set the Host ID automatically before the user could set it up. This issue has been fixed, ensuring users can set and validate their Host ID as intended. |
| SMA-2859 | Bug | Resolved a condition where call history processing could trigger multiple API endpoints, resulting in incorrect or confusing data on the Call History page. |
| SMA-2861 | Bug | Resolved an issue where an incoming call notification could remain visible after the call was answered. Notifications are now removed correctly after answering calls. |
| SMA-2862 | Bug | Resolved a condition where call history processing could trigger multiple API endpoints, resulting in incorrect or confusing data on the Call History page. |
| SMA-2864 | Bug | Fixed an issue where a second incoming call was automatically placed on hold instead of becoming the active call after the first call was disconnected. |
| SMA-2865 | Bug | Resolved a condition where incoming call notifications were not displayed when the device was locked. Incoming calls are now presented correctly on the lock screen. |
| SMA-2866 | Bug | Addressed an issue where the calling screen could remain open after the other party disconnected the call. The calling interface now closes appropriately when a call ends. |
| SMA-2869 | Bug | Corrected an issue concerning transferred calls. If the transferred party disconnected the call after transfer, the remaining party's interface did not correctly reflect the disconnection. |
| SMA-2870 | Bug | Resolved a condition where no visual indicator was provided when call recording started. Users now receive a clear on-screen indicator when recording is active. |
| SMA-2871 | Bug | Fixed an issue where call history notifications could continue to be delivered after a user logged out of the application. Notifications are now stopped upon logout, helping ensure users only receive call activity alerts while actively signed in. |
| SMA-2872 | Bug | Resolved a condition where users may not receive notifications when a new voicemail is available. Voicemail notifications are now delivered as expected. |
| SMA-2880 | Bug | Resolved several call waiting notification inconsistencies to ensure active and incoming calls are displayed correctly. Notifications now accurately reflect the current call state, clear properly when a waiting call ends or is declined, and provide consistent caller information during active, held, and conference calls. |
| SMA-2881 | Bug | Resolved a condition where pressing the device's volume buttons did not silence the ringtone for an incoming call. Users can now mute the ringtone using the volume up or down buttons as expected. |
| SMA-2890 | Bug | Resolved a notification display issue where call history notifications showed the caller name for outbound calls. |
| SMA-2905 | Bug | Agent status now updates to "On Call" when an agent is handling a call. Previously, agents could still appear as "Online" while on a call. |
| SMA-2924 | Task | Persona Connect+ Mobile App 5.0 has been updated to support the latest Android platform requirements. This release improves compatibility with newer Android devices and operating system versions, helping ensure a reliable, secure, and consistent user experience. |
| SMA-3014 | Bug | Fixed an issue where users were required to tap the Answer button more than once to accept an incoming call when the application was running in the background or had been closed. Incoming calls can now be answered with a single tap. |
| SMA-3021 | Bug | Updated incoming call notifications to use the device's default ringtone instead of a separate application ringtone. |
| SMA-3022 | Bug | Resolved a condition where a second outgoing call could be automatically disconnected when initiated during an active call. Users can now successfully place a second call using the Add Call feature, allowing them to manage multiple calls and create conference calls without unexpected call termination. |
| SMA-3026 | Bug | Resolved an issue that could result in one-way audio when answering an incoming Persona Connect+ call while already on an active mobile (GSM) call. Audio is now established correctly between all parties after the Persona Connect+ call is connected. |
| SMA-3031 | Bug | Addressed an issue that could cause a participant to be unexpectedly disconnected during a three-way call after several minutes. Three-way calls now remain stable and maintain all connected participants throughout the duration of the conversation. |
| SMA-3034 | Bug | Resolved a condition that could cause the application to crash when connected to certain Wi-Fi networks. |
| SMA-3037 | Bug | Corrected an issue where, if a user closed the app while on the Saved Voicemails tab, saved voicemails would not appear when opening the app again. |
| SMA-3038 | Bug | Resolved an issue where the agent count from a previously viewed call queue could briefly appear when navigating to another call queue detail page. Agent counts now update correctly when switching between queues. |
| SMA-3065 | Bug | Fixed an issue that prevented video files from being successfully sent through chat conversations. Videos now upload and deliver correctly to recipients, allowing users to reliably share video content without encountering message delivery failures. |
| SMA-3085 | Bug | Resolved profile email validation and status display issues in the Persona Connect+ Mobile App. |
| SMA-3088 | Bug | Fixed an issue where the call mode icon did not update correctly after switching an active call between the Persona Connect+ Mobile App and the mobile phone using the dialer screen's transfer options. The icon now accurately reflects the current call mode, providing users with clear visual confirmation of where the active call is being handled. |
| SMA-3089 | Bug | Fixed an issue where contacts did not appear on the Dial Pad when it was opened immediately after launching the application. Contacts now load correctly without requiring users to first open the Contacts screen. |
| SMA-3090 | Bug | Users can now immediately initiate a call by selecting a contact on the Dial Pad screen. |
| SMA-3091 | Bug | Improved failed login attempts by ensuring clear error messages are displayed to users. |
| SMA-3092 | Bug | Fixed an issue where users were not prompted again for a required permission after initially denying access. Users are now prompted when they attempt to access a feature that requires the permission. |
| SMA-3093 | Bug | Fixed an issue where the application could crash when users created a new chat and searched for phone numbers. |
| SMA-3099 | Bug | Fixed an issue where the incoming call screen did not appear when a user reopened the application while an incoming call was ringing and the app had been running in the background or was previously closed. Users now see the incoming call screen as expected. |
| SMA-3132 | Bug | Fixed an issue that could cause the "Data Sync - De-Registering From Server" notification to persist unexpectedly during deregistration. Notifications now clear automatically once the process is complete. |
| SMA-3187 | Bug | Resolved an issue where, if an incoming call was received while Persona Connect+ was in the foreground and the device was locked, selecting the Back button from the incoming call screen did not return the user to the device's lock screen. The application now behaves as expected and returns users to the locked screen. |
| SMA-3200 | Bug | Fixed an issue where missed call notifications could display incorrect or incomplete missed call counts. Users will now see the correct number of missed calls in the notification, providing clearer visibility into missed communication activity. |
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