Who is this Guide For?
- All Users that log in to the Persona Connect Web Portal.
Prerequisites
- Google Chrome
- Access to Chrome Settings
- Administrative rights may be required depending on security settings. If unable to make these changes, please contact your IT Support.
Overview
This guide provides instructions for optimizing Google Chrome to ensure the best experience with Persona Connect. These settings help prevent session timeouts, optimize performance, and ensure real-time communication remains stable.
Keep Persona Connect Active in Chrome
To prevent Chrome from suspending Persona Connect, add it to the Always keep these sites active list.
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In Google Chrome, copy and paste
chrome://settings/performancein the address bar and press Enter. - Under General, find Always keep these sites active and click Add.
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Select Add sites manually, enter
portal.personacloud.net, and then click Add.
For more details, refer to Google’s official documentation on Performance Settings.
Ensuring Persona Connect remains active prevents Chrome from terminating sessions due to inactivity.
Enable Hardware Acceleration
Hardware acceleration improves performance by offloading processing to the GPU.
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In Google Chrome, copy and paste
chrome://settings/systemin the address bar and press Enter. - Find Use graphics acceleration when available and toggle the switch ON.
- Click Relaunch to apply changes.
For more details, refer to Google’s official documentation on system settings.
Enable Microphone, Speaker, and Notifications for Persona Connect
To ensure full functionality of Persona Connect, allow access to the microphone, speakers, and notifications.
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Open Google Chrome and go to
https://portal.personacloud.netto bring up the Persona Connect Web Portal. - Click the icon to the left of the website address to view site information.
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Select Site settings and modify the following permissions:
- Microphone: Set to Allow
- Notifications: Set to Allow.
- Sound: Set to Allow.
- Popup and Redirects: Set to Allow
- Refresh the page for changes to take effect.
For more details, refer to Google’s official documentation on site settings.
Troubleshooting & FAQs
What if my notifications or sound settings are not working properly in the portal?
- Check out our article on setting these up in detail below. Revisit Step 3 above as this also outlines enabling this.
Connect Web: Choosing your audio device
Configuring Sound Settings for Google Chrome
This guide will help you set up and troubleshoot your input (microphone) and output (speakers) to ensure optimal performance when using the Web Phone application in Google Chrome.
Configure Audio Devices on Your Computer
Windows Users
Open Sound Settings
- Right-click the speaker icon in the taskbar (bottom-right).
- Click "Sound Settings".
- Under "Input", select the correct Microphone.
- Under "Output", select your Speakers or Headset.
Test Your Devices
- Click "Device Properties" under Input and Output.
- Adjust volume levels and use the "Test Microphone" feature.
Troubleshoot Audio Issues
If you experience issues, follow Microsoft's guide:
Fix Sound or Audio Problems in Windows.
Mac Users
Open Sound Settings
- Click Apple menu () > System Settings (or “System Preferences” on older macOS versions).
- Select "Sound".
- Under "Output", choose your Speakers or Headset.
- Under "Input", select your Microphone.
Adjust Volume Settings
- Ensure output volume is not muted.
- Adjust input sensitivity for the microphone.
Troubleshoot Audio Issues
If needed, follow Apple's guide:
Change Sound Settings on Mac.
Web Phone Setup
Now let's set up your Web Phone to work with your audio device.
The first step is going to be launching the Connect Web Softphone. Once you have that launched, You should be able to follow the steps below.
1. Click the Menu Icon
This will be located in the top left.
NOTE: If you do not see this, proceed to the next step.
2. Click on Settings
3. Choose which audio setting you would like to change
The microphone will allow you to change your device to capture your voice.
4. Audio Output
This setting will allow you to choose which device is selected to hear audio
5. Select Desired Ringtone
This is the sound that will play out of your Audio Output when you receive a call. You must save this setting, unlike the settings above. Those all save as you select them.
Can I use a different browser?
Persona Connect is supported only in Google Chrome. Other browsers may experience compatibility issues and should be used with caution. We are unable to provide any troubleshooting on other browsers and would require any issues to be replicated in the Google Chrome browser.
Where can I find more help?
- You can search our Knowledge Base to find many helpful articles
- Here is our Getting Started section if you are new to the portal I would start there!
Need More Help?
If you need further assistance, contact our support team at support@allegiantnow.com / (913) 599-6900 or select the button below to visit our portal: