This article provides release notes for the Persona Connect+ Mobile App iOS v4 release series. It includes new features, improvements, and resolved issues beginning with version 4.0.0 through the final v4 release before version 5.0.
These release notes are intended for Persona Connect+ iOS mobile users who want to review changes included with each application update.
Release Structure: This article covers the Persona Connect+ Mobile App major version 4 release for iOS. Minor and maintenance releases are listed below with the newest release first.
Release Notes
Persona Connect+ iOS 4.1.10
Key
Issue Type
Release Notes
IOS-1278
Bug
Fixed an issue where an incorrect error message was shown when entering invalid login details in Persona Connect+ Mobile App for iOS.
IOS-1681
Bug
Fixed an issue where the Persona Connect+ button was missing for inbound calls on locked iPhones after updating to iOS 26.
IOS-1713
Bug
Fixed an issue where calls failed without explanation when microphone access was denied. The app now displays a clear message and guides users to enable microphone permissions.
IOS-1721
Improvement
Fixed an issue where the Call Center Agent status indicator on iOS incorrectly displayed “Online” during active calls. The status now correctly shows “Busy” or “On Call.”
IOS-1736
Bug
Fixed an issue where incoming calls sometimes displayed the queue information instead of the caller’s name and address.
IOS-1745
Bug
Improved voicemail playback so voicemails can be heard clearly at higher volumes when played on speaker.
Persona Connect+ iOS 4.1.9
Key
Issue Type
Release Notes
IOS-1684
Bug
Resolved an issue in the iOS mobile application where greeting playback did not resume correctly when previewing a newly created greeting before saving. Playback logic has now been corrected to ensure proper pause/resume behavior.
IOS-1674
Bug
Resolved an issue where a second consecutive incoming call from the same DID was not presented to users in the iOS mobile application. The routing and notification logic has been updated, and back‑to‑back calls are now displayed as expected.
IOS-1690
Bug
Fixed an issue in the iOS application where audio failed to route back to a reconnected Bluetooth device during an active iOS call.
IOS-1691
Bug
Resolved an issue where the call queue name was not displayed on the incoming call screen in the iOS application when the app had been swiped out and the device was locked or unlocked during non‑geo calls.
IOS-1695
Bug
Resolved an issue where contacts with multiple phone numbers (such as Work, Mobile, and Home) only displayed the Work number when attempting to dial. The app now properly recognizes and presents all available contact numbers, allowing users to select the desired number during dialing.
IOS-1708
Bug
Resolved an issue where the Caller ID prefix was not displayed in the iOS application when calls were routed through an Auto Attendant.
IOS-1709
Bug
Fixed a crash that could occur on the iOS application when microphone access was denied during an incoming call.
IOS-1720
Bug
Fixed an issue where tapping a Missed Call notification opened the Contacts tab instead of Call History when the iOS application was closed.
Persona Connect+ iOS 4.1.8
Key
Issue Type
Release Notes
IOS-829
Bug
Resolved an issue with phone number formatting in iOS contacts when dialing through the iOS mobile application.
IOS-950
Improvement
Added a persistent label to indicate when an SMS number is not group-capable, ensuring users have clear visibility of messaging limitations.
IOS-1068
Bug
Resolved a bug where the iOS mobile application would crash when changing the order of answering rules multiple times consecutively.
IOS-1175
Improvement
Improved the iOS mobile application by adding the ability for users to edit and delete their personal contacts.
IOS-1549
Bug
Resolved an issue where the Call Queue name was not displayed on the incoming call screen in the iOS mobile application for calls using geo-connections.
IOS-1609
Bug
Corrected an issue where notification banners (push and in-app) on iOS mobile application displayed incorrect participant names in group Chat/SMS conversations. This occurred when a message was sent by another participant (not the current user) after the group was established.
IOS-1622
Bug
Resolved an issue where the voicemail playback slider did not seek to the correct timestamp when adjusted.
IOS-1638
Bug
Addressed an issue where ending an SMS queue conversation from the chat popup did not properly close the session. Now, when agents click the END button, the conversation terminates as expected.
IOS-1639
Bug
Fixed an issue where agents continued to receive incoming SMS messages after logging out of the SMS queue or the application. Now, once logged out, agents will no longer receive new SMS conversations.
IOS-1655
Bug
Addressed an issue on the iOS mobile application, where performing a Blind Transfer (BT) on any active call (both on-net and off-net) caused the call screen to remain active and the interface to become unresponsive after the transfer completed. Users previously had to force-close the app to recover. The app now properly disconnects the call screen and remains responsive post-transfer.
IOS-1656
Bug
Resolved an intermittent issue where tapping a voicemail push notification opened the Contacts tab instead of the Voicemail tab. This occurred only when the app was swiped out and the device screen was locked or unlocked.
IOS-1658
Bug
Resolved an issue where, after receiving a new voicemail, the voicemail badge count did not update automatically when opening the iOS mobile application from the app drawer. Previously, the badge count refreshed only after navigating to the Voicemail tab.
IOS-1661
Bug
Resolved an issue where the app could crash after remaining in the background for an extended period.
IOS-1672
Bug
Reverted the restriction introduced in v4.1.7 (IOS-146) that prevented users from logging in on multiple devices with the same extension.
IOS-1675
Bug
Fixed an intermittent issue where login attempts on the iOS mobile application failed even when users entered valid credentials.
Persona Connect+ iOS 4.1.7
Key
Issue Type
Release Notes
IOS-146
Improvement
Added an improvement where the user will not be able to log in if already logged in on a different device.
IOS-1098
New Feature
Added voicemail push notifications. Requires API v45.
IOS-1557
New Feature
Added a UI config, MOBILE_IOS_FORCE_APP_UPDATE (default = no). When set to “yes”, a pop-up will appear for users when an update is available, forcing users to retrieve the new app version and linking to the app store.
IOS-1619
Bug
Fixed an issue that caused duplicate images to appear when someone sent multiple pictures at once.
IOS-1629
Bug
Fixed a codec issue when merging calls.
Persona Connect+ iOS 4.1.6
Key
Issue Type
Release Notes
IOS-1588
Bug
Fixed an issue related to handling duplicate push notifications for calls.
IOS-1589
Bug
Fixed an issue with how mobile cellular calls are initiated through our Click-to-Call feature, ensuring they now follow the same format used by our Android application.
IOS-1590
Improvement
Added a new config, MOBILE_IOS_ADAPTIVE_RATE_CONTROL_ENABLED, to the app that allows adaptive rate control to be turned on or off for iOS devices. By default, this feature is turned on to help optimize performance.
IOS-1599
Bug
Resolved an issue that was preventing some missed calls from appearing in the mobile application’s call history. Missed calls should now show up correctly.
IOS-1600
Bug
Fixed an issue where the app was unable to answer transferred calls.
IOS-1608
Bug
Resolved an issue where audio could not be switched to “receiver” during a call when Bluetooth was connected. This setting allows audio to go through the phone’s earpiece speaker.
IOS-1610
Bug
Fixed an issue where the notification badge for Call History wasn’t clearing after the tab was opened. Now, once you view your call history, the badge count will reset as expected.
IOS-1611
Task
Resolved an issue where incoming calls on iPhone were sometimes dropping and going to voicemail, even when the user tried to answer. The application will now correctly handle these calls without mistakenly treating them as declined.
IOS-1612
Bug
Fixed an issue with receiving duplicate Missed Call notifications.
IOS-1625
Improvement
Updated the minimum iOS version required to install the app to iOS 17.0.
Persona Connect+ iOS 4.1.5
Key
Issue Type
Release Notes
IOS-1526
Bug
Fixed an issue with duplicated contacts getting added to the contact list.
IOS-1528
Bug
Fixed an issue when adding a new contact, the check mark button would become disabled.
IOS-1530
Bug
Resolved an issue in the iOS app where missed or inbound calls from cross-domain users incorrectly displayed the caller’s extension instead of their DID number in Call History.
IOS-1531
Bug
Resolved an issue where the “Web” status was not appearing in the Call Center status dropdown within the iOS app.
IOS-1536
Bug
Added the UI Config, MOBILE_IOS_CALL_USING_CELL_ANI_ENABLED (default = yes). Setting this to no fixed an issue where Caller ID was not displaying correctly when using the cellular call feature on IOS.
IOS-1550
Improvement
Improvements made for handling incoming calls.
Persona Connect+ iOS 4.1.4
Key
Issue Type
Release Notes
IOS-1506
Bug
Fixed a bug where voicemail count always displayed 50 when the user had more than 50 voicemails.
IOS-1516
Bug
Corrected issues related to call handling and bluetooth.
IOS-1518
Bug
Fixed a bug for sending a message via Siri voice commands.
IOS-1521
Bug
Fixed a bug where missed call notifications were not being shown after the phone was inactive for 15 minutes or more.
IOS-1522
New Feature
Added support for SMS queue. Note that until v44.4 the initial HELP message will not come as a PUSH notification on the iOS device.
Persona Connect+ iOS 4.1.3
Key
Issue Type
Release Notes
IOS-1424
Bug
Fixed a bug where Caller ID was not visible for a Call Park retrieved by a different User.
IOS-1425
Bug
Fixed a bug where Caller ID was incorrect after receiving an assisted transfer call.
IOS-1485
Bug
Intentionally removed “switch to another device” option to iPad/Tablet devices as this doesn’t currently function as intended. We may reintroduce the option if we’re able to reliably handle the switch in future versions
IOS-1496
Bug
Fixed a bug with Call History where the outbound calls were showing empty names.
IOS-1498
Bug
Fixed an issue with incoming caller ID display.
IOS-1509
Bug
Fixed an issue that was causing contact sorting problems when sorting last names.
IOS-1519
Bug
Fixed an issue related to answering Restricted/Anonymous calls.
Persona Connect+ iOS 4.1.2
Key
Issue Type
Release Notes
IOS-967
Bug
Corrected a bug where the UI Config, MOBILE_REGISTRATION_SERVER, was not honored when set at the Reseller level.
IOS-1286
Bug
Corrected an issue where speakerphone could cause echo feedback for other call participants.
IOS-1303
Bug
Fixed a Call History bug. When a From Name was empty or missing, the dialed number would be displayed instead of the From Number.
IOS-1419
Bug
Corrected an issue concerning Music on Hold and conferencing. If a mobile app user in a conference put the call on hold, hold music would play for all conference participants.
IOS-1437
Bug
Corrected an issue where the switch phone button would simultaneous ring all devices.
IOS-1440
Bug
Fixed a bug in chat where the user could add the same contact or phone number when selecting Add Participants in an existing chat session.
IOS-1441
Bug
Added MOBILE_IOS_PREMIUM_VIDEO_ENABLED as a config (previously MOBILE_IOS_IOTUM_VIDEO_ENABLED) to match the portal's PORTAL_PREMIUM_VIDEO_ENABLED. Both the Mobile and Portal configs must be enabled for Premium Video to be available in Persona Connect+ Mobile App for iOS.
IOS-1445
Bug
Fixed a bug concerning the Add Call button. If a call was put on hold, a call could not be added.
IOS-1447
Bug
Fixed a crash when tapping, then dismissing the More button during a call.
IOS-1448
Bug
Fixed an issue with incorrect timestamps for sms messages.
IOS-1452
Bug
Fixed an issue where the app would get stuck in a connecting state. This was caused by duplicate push notifications from the server.
Persona Connect+ iOS 4.1.1
Key
Issue Type
Release Notes
IOS-1444
Bug
Fixed an intermittent crash when receiving incoming calls.
Persona Connect+ iOS 4.1.0
Key
Issue Type
Release Notes
IOS-1272
Bug
Corrected a bug concerning bluetooth audio. When picking up inbound calls while connected to a bluetooth device, audio was transmitted to the earpiece instead of via bluetooth.
IOS-1374
New Feature
Added a new Premium Video tab to the IOS app that is controlled by MOBILE_IOS_IOTUM_VIDEO_ENABLED. The default value is no. This is a new feature that will enable the Iotum integration for video meetings and deep links to the branded Iotum app.
IOS-1376
New Feature
Updated FAB (Floating Action Button) to include video functionalities.
IOS-1407
Bug
Fixed an intermittent crash when MOBILE_IOS_CHAT_ENABLED is disabled and the app receives a message while backgrounded.
IOS-1414
Bug
Fixed an issue with phone number formatting for AU region.
IOS-1429
Improvement
Made improvements to handling incoming calls.
Persona Connect+ iOS 4.0.3 (9/10/2024)
Key
Issue Type
Release Notes
IOS-968
Improvement
Made improvements to the way the app handles incoming calls.
IOS-1401
Bug
Fixed a bug where naming/renaming a group chat was not being applied on the Chat list.
IOS-1402
Bug
Fixed a bug where contacts were not populating after logging out and logging back in.
IOS-1403
Bug
Fixed a bug where phone number formatting was being applied to user extension numbers.
Persona Connect+ iOS 4.0.2 (8/26/2024)
Key
Issue Type
Release Notes
IOS-111
Improvement
Updated phone number formatting library.
IOS-1349
Bug
Corrected an issue where an added call (“+ add call” onto current call) could not be cancelled if the number was invalid.
IOS-1360
Bug
Fixed an issue where local notifications (when app is on foreground) for voicemails were displaying even if the caller didn’t leave a voicemail.
IOS-1368
Bug
Fixed a bug where calls were coming through even after the user logged out.
IOS-1369
Bug
Fixed an issue where multiple mms received were not displaying correctly.
IOS-1371
Bug
Fixed a bug where views were not updating on iPad landscape mode.
IOS-1387
Bug
Fixed an issue with MOBILE_ENABLED_CODEC_LIST_AUDIO not working correctly.
IOS-1388
Bug
Put back sending logs through email. Logs will also be uploaded to iNSight when the email is sent.
Persona Connect+ iOS 4.0.1 (6/17/2024)
Key
Issue Type
Release Notes
IOS-1351
Bug
Fixed a bug where "Change Host ID" button was incorrectly shown on the login screen for branded apps.
IOS-1352
Bug
Fixed a bug for a non-functioning 'allow microphone' access button.
IOS-1353
Improvement
Added logo back to login screen and added MOBILE_IOS_COMPANY_NAME config to configure login label “Log in to [MOBILE_IOS_COMPANY_NAME]”. This config needs to be non-domain specific similar to SSO configs. Default value will be the app name if the config isn’t set.
IOS-1355
Bug
Fixed a bug with receiving incoming calls after logging out.
Persona Connect+ iOS 4.0.0 (6/7/2024)
Key
Issue Type
Release Notes
IOS-865
Bug
Corrected a bug concerning calls not working with IPv6.
IOS-915
Story
Updated the login flow.
IOS-989
Bug
Fixed a bug where a missed call notification was not shown if the caller hung up before reaching voicemail.
IOS-1005
Bug
Added PORTAL_MMS_MAX_SIZE to limit multimedia file size.
IOS-1148
Bug
Corrected an issue sending/receiving MMS via VoIP Innovations.
IOS-1151
Improvement
Added logic to handle PORTAL_USERS_VMAIL_HIDE_FORWARD (default “no). Set to “yes” to hide the forward option for voicemails.
IOS-1208
Improvement
SMS Numbers can support "+" character. Enable with PORTAL_INVENTORY_ALLOW_PLUS_SMS_NUMBER. Other configurations may be necessary to support outbound plus. See this article for more info: [https://documentation.netsapiens.com/en_US/ns-sms|https://documentation.netsapiens.com/en_US/ns-sms|smart-link]
IOS-1241
Improvement
Added ability to iOS mobile app that allows for App logs to be sent via the API to NetSapiens iNSight Professional. They're locally available on client servers under /usr/local/NetSapiens/netsapiens-api/mobilelogs/ and they are no longer emailed. Hosted Customers, please open a ticket and include the user/domain/time of day for the requested logs. This requires v44.1+ on the platform side and 4.0.0+ on iOS side to utilize this new functionality.
IOS-1296
Improvement
Added 988 as a default emergency number which will route calls via the native mobile dialer.
IOS-1304
Bug
Fixed an issue where sending large images resulted in a “Tap to Retry” error message even when the image was successfully sent.
IOS-1316
Bug
Fixed a bug where voicemail badge was not updated until the user went into the voicemail tab.
IOS-1319
Bug
Fixed an issue where the app would crash when selecting an SMS number to start a new conversation.
IOS-1320
Bug
Fixed an issue where phone contacts were not showing the contact's name on the Chat tab.
IOS-1323
Improvement
Removed the “use mobile data” setting from the application. Application defers to OS to manage best path for data and like other applications defaults to WiFi. WiFi must be disabled or disconnected to force data to mobile path.
IOS-1325
Improvement
Updated voice SDK to latest version.
IOS-1326
Improvement
Corrected an issue with accounts logged in via Microsoft SSO. Previously, if the application was left idle for a long period, inbound calls would not connect. Now inbound calls in this scenario will connect. This was already the case for Google SSO.
IOS-1327
New Feature
Added support for viewing v44.1 time frames in Answering Rules.
IOS-1328
Bug
Fixed a bug where iOS contacts were not shown when searching in a “start a new conversation” view.
IOS-1329
Improvement
Made improvements with calling using Siri.
IOS-1333
Bug
Fixed an issue when MOBILE_IOS_ENABLED was set to “no”. When config was set, MOBILE_IOS_DISABLED_ERROR_MESSAGE was not honored.
IOS-1334
Bug
Fixed a bug when attempting to transfer a call while another call was on hold. Previously, transfers in this scenario would not work.
IOS-1342
Bug
Fixed a bug resulting in failure when sending an MMS as the first message in a new conversation.
