Who Is This Guide For?
- Allegiant Persona Connect customers with Office Manager access
- Authorized Allegiant resellers
Prerequisites
- Office Manager or Reseller access to the Allegiant Persona Connect Portal
- Access to the Mitel RCS Portal when using the RCS provisioning method
- Access to the local DHCP server when using DHCP provisioning
- Access to the phone's local Web UI when manually configuring the provisioning server
- The phone's MAC address
- A supported Mitel 6900-series phone
- The extension and emergency address that will be assigned to the phone
- Mitel firmware version 6900_R6.4.0.4008 (R6.4.0.SP4.HF2) or newer
Important: Before Connecting the Phone
Add the phone to the Persona Connect Portal and assign it to the appropriate user before allowing the phone to download its configuration.
If you are using Mitel RCS, keep the phone disconnected from power and the network until it has also been added to the Mitel RCS Portal.
The phone should be in a factory-default state before provisioning. A phone that contains an existing configuration may continue using previous provisioning information.
Overview
This guide explains how to configure a supported Mitel 6900-series phone for use with the Allegiant Persona Connect platform.
Two provisioning methods are available:
- Option 1: DHCP or Manual Configuration Server — Direct the phone to the Persona Connect configuration server using DHCP Option 159/160 or by manually entering the configuration server details in the phone's Web UI.
- Option 2: Mitel RCS — Use the Mitel Redirection and Configuration Service to redirect the phone to the Persona Connect configuration server.
Regardless of the provisioning method selected, the phone must first be added to Persona Connect inventory and assigned to the appropriate user and extension.
Supported Mitel Models
This procedure applies to the following Mitel phone models:
- Mitel 6915
- Mitel 6920
- Mitel 6930
- Mitel 6940
Mitel models that do not include a W at the end of the model name are still configured in Persona Connect by selecting the corresponding 69XXw model.
For example, select Mitel 6930w when configuring a Mitel 6930.
Add the Phone to Persona Connect
Add the Phone to Persona Connect Inventory
- Sign in to the Allegiant Persona Connect Portal with Office Manager or Reseller access.
- Navigate to Inventory.
- Select the Phone Hardware tab.
- Select Add Phone.
- Select the corresponding Mitel model.
- Enter the phone's MAC address.
- Select the appropriate preferred server, when prompted.
- Select Save.
Assign the Phone to a User
- In the Persona Connect Portal, navigate to Users.
- Select the user who will receive the phone.
- Select the user's Phones tab.
- Select Add Phone.
- Select whether calls should be recorded, when applicable.
- Select the appropriate emergency caller ID.
- Select the corresponding Mitel model.
- Select the user's emergency address.
- Enter the phone's MAC address.
- Select the line number on which the phone will reside. Typically, this is Line 1.
- Select Add or Save.
Optional: Enable the Phone's Web Interface
To enable administrative access to the phone's local web interface after provisioning, enter the following value in the Overrides field before selecting Add or Save:
web interface enabled="1"
This override is optional and is not required for the phone to register with Persona Connect.
Choose a Provisioning Method
After the phone has been added to Persona Connect and assigned to a user, select one of the provisioning methods below.
Option 1: DHCP or Manual Configuration Server
Use this method to send the Persona Connect configuration server information directly to the phone. The server information can be supplied automatically through DHCP Option 159 or 160, or entered manually through the phone's Web UI.
Persona Connect Configuration Server Details
- Protocol: HTTP
-
HTTP Server:
endpoints.personacloud.net -
HTTP Path:
/cfg -
HTTP Digest Username:
provuser - HTTP Digest Password: Request from Allegiant Support if it has not already been provided.
Method A: Configure DHCP Option 159 or 160
Mitel 6800/6900 Series phones can obtain their provisioning server information automatically from DHCP.
When the phone boots, it checks DHCP provisioning options in the following default order of precedence:
- Option 43
- Option 160
- Option 159
- Option 66
If another provisioning option with higher precedence is already configured on the DHCP scope, the phone may use that option instead of Option 159 or 160.
Step 1: Build the Provisioning URI
Mitel phones parse the provisioning information using a standard HTTP URL in the following format:
http://[username]:[password]@[server_address]/[path]
For Persona Connect, construct the URI using:
-
Username:
provuser - Password: The provisioning password supplied by Allegiant Support
-
Server:
endpoints.personacloud.net -
Path:
cfg
The completed string will use the following format:
http://provuser:[PASSWORD]@endpoints.personacloud.net/cfg
Replace [PASSWORD] with the provisioning password supplied by Allegiant Support. Do not enter the brackets as part of the password.
Step 2: Define the DHCP Option in Windows Server
DHCP Options 159 and 160 may not be predefined in Windows Server DHCP. If the desired option is not available, define it before applying it to the phone's DHCP scope.
- Open the DHCP Management Console on the Windows Server.
- Expand the DHCP server.
- Right-click IPv4.
- Select Define Predefined Options...
- Select Add.
- Enter the following values:
-
Name:
Mitel Provisioning Option -
Data type:
String -
Code:
160or159 -
Description:
Mitel IP Phone HTTP Config Server URL
-
Name:
- Select OK to save the option definition.
- Select OK again to close the predefined options window.
Step 3: Assign the Provisioning URI to the DHCP Scope
- In the DHCP Management Console, expand the DHCP scope used by the Mitel phones.
- Right-click Scope Options.
- Select Configure Options.
- On the General tab, locate 160 [Mitel Provisioning Option] or the corresponding Option 159 definition.
- Check the box to enable the option.
- In the String value field, enter the complete provisioning URI created in Step 1.
- Select Apply.
- Select OK.
Step 4: Connect and Provision the Phone
- Confirm that the phone has already been added to Persona Connect inventory and assigned to the appropriate user.
- Confirm that the phone is in a factory-default state.
- Connect the phone to a network using the DHCP scope configured above.
- Connect power to the phone if Power over Ethernet is not being used.
- Allow the phone to obtain an IP address and process the DHCP provisioning option.
- Allow the phone to download its configuration and reboot as required.
- Continue to Verify the Phone Registration.
Method B: Manually Configure the Configuration Server
If DHCP Option 159 or 160 cannot be configured, enter the Persona Connect configuration server information directly through the phone's local Web UI.
Step 1: Access the Phone's Web UI
- Confirm that the phone has already been added to Persona Connect inventory and assigned to the appropriate user.
- Connect the phone to the network and allow it to obtain an IP address.
- Determine the IP address assigned to the phone.
- Open a web browser from a computer that can reach the phone.
- Enter the phone's IP address in the browser.
- Sign in using the factory-default administrator credentials:
-
Username:
admin -
Password:
22222
-
Username:
After the phone successfully downloads its Persona Connect configuration, the administrative password changes from the factory-default value to 25534.
Step 2: Enter the Configuration Server Details
- In the phone's Web UI, navigate to Configuration Server.
- Set Download Protocol to HTTP.
- Set HTTP Server to:
endpoints.personacloud.net
- Set HTTP Path to:
/cfg
- Set HTTP Digest Username to:
provuser
- Enter the provisioning password supplied by Allegiant Support in HTTP Digest Password.
- Save or apply the configuration.
- Reboot the phone if it does not automatically restart.
- Allow the phone to contact the Persona Connect configuration server and download its configuration.
- Continue to Verify the Phone Registration.
If the phone was previously configured for another provider or provisioning server, perform a factory reset before manually entering the Persona Connect configuration server details.
Option 2: Mitel RCS
Use this method to provision the phone through the Mitel Redirection and Configuration Service (RCS).
Keep the phone disconnected from power and the network until it has been added to the Mitel RCS Portal.
Mitel RCS Access
Partners who do not yet have a Mitel MiAccess account with access to the Mitel RCS Portal should review the Partners: Request Mitel RCS Access section below before continuing.
I Already Have Mitel RCS Access
Sign in to the Mitel RCS Portal and continue to Add the Phone to the Mitel RCS Portal.
Partners: Request Mitel RCS Access
The Mitel RCS Portal does not provide a public registration option. Authorized partners must request a MiAccess account through Mitel before accessing the RCS Portal.
Step 1: Open the MiAccess Help Form
- Go to the Mitel MiAccess Help page.
- Under Please select the type of problem you are having, select I require a MiAccess Account.
Step 2: Enter Your Contact Information
Complete the request form using the following information:
- First Name / Last Name: Enter your legal first and last name.
- Relationship to Mitel: Select Partner.
- Email: Enter your official corporate email address.
- Company Name: Enter the full registered name of your company or dealership.
- Country: Select your operational country.
- Phone: Enter a valid direct telephone number.
Use a corporate email address. Requests submitted with public email services such as Gmail or Outlook may be rejected.
Step 3: Request RCS Portal Access
Copy and paste the following text into the Questions/Comments field:
Hello, we are a Mitel partner/reseller and require a MiAccess account provisioned with global administrative rights to the Redirection & Configuration Service (RCS) Portal so that we can manage deployment server profiles and phone redirection.
Step 4: Submit the Request
- Accept the Mitel Privacy Policy.
- Select Submit.
Step 5: Activate the Account
- Allow Mitel time to verify your company's partner status.
- Check your corporate email for an account activation message.
- Open the activation link and create your password.
- Sign in to the Mitel RCS Portal.
Add the Phone to the Mitel RCS Portal
RCS Server Setup
If you do not already have a server in your RCS Setup, add one using the details below.
Name: Persona Connect
URL: http://endpoints.personacloud.net/cfg
Firmware Override: Optional but must be higher than 6.4.0.4008-SIP
- Confirm that the phone remains disconnected from power and the network.
- Sign in to the Mitel RCS Portal.
- Select Phones from the left navigation menu.
- Select Add Phone.
- Enter the phone's MAC address.
- From the Server menu, select Persona Connect.
- Select a supported firmware version.
- Set the minimum firmware version to 6.4.0.4008-SIP or newer.
- Select Save.
To add multiple phones, use the Mitel RCS bulk-upload option and upload the phone information in a supported CSV file.
Firmware version 6900_R6.4.0.4008 (R6.4.0.SP4.HF2) or newer is required for the Mitel RCS Portal to redirect the phone to Persona Connect.
Factory-Reset and Connect the Phone
After the phone has been added to Persona Connect, assigned to a user, and added to the Mitel RCS Portal, place it in a factory-default state. The phone can then contact the Mitel RCS Portal and download its Persona Connect configuration.
Reset from the Phone
- Connect the phone to power and wait for it to start.
- Press the Options key to open the Options List.
- Select the Advanced softkey.
- Enter the administrator password and select Enter.
- The factory-default administrator password is
22222.
- The factory-default administrator password is
- Navigate to Reset.
- Press the center navigation button or select Select.
- Select Factory Default.
- When the Factory Default? confirmation appears, select Yes.
- Allow the phone to erase its existing settings and reboot.
- If a Voice Services screen appears after the reboot, select the appropriate service when prompted.
Reset from the Mitel Web UI
- Open a web browser and enter the phone's IP address.
- Sign in to the phone's Web UI using administrator credentials.
- Default username:
admin - Default password:
22222
- Default username:
- Navigate to Operation > Reset > Current Settings.
- Locate Restore to Factory Defaults.
- Select Restore.
- Allow the phone to clear its saved configuration and reboot.
The reset removes saved startup, model, MAC-address, local configuration, and directory files from the phone.
A factory reset removes the phone's existing local configuration. Confirm that the phone has been added to the Mitel RCS Portal and Persona Connect before completing the reset.
Verify the Phone Registration
After provisioning, allow several minutes for the phone to download its configuration and register with Persona Connect.
A successful setup will produce the following results:
- The phone registers to the extension assigned in the Persona Connect Portal.
- The configured button layout appears on the phone's programmable keys.
- The phone appears as registered in the Persona Connect phone inventory.
Check Registration in Persona Connect
- Navigate to Inventory.
- Select Phone Hardware.
- Locate the phone by its MAC address.
- Review the device's registration indicator or status.
Troubleshooting
The Phone Does Not Register
- Confirm that the MAC address is correct in Persona Connect.
- Confirm that the correct Mitel model was selected in Persona Connect.
- Confirm that the phone was assigned to the correct user and extension.
- Confirm that the phone has internet access.
- Confirm that the phone is running firmware version 6900_R6.4.0.4008 or newer.
- Factory-reset the phone again if it previously contained another provider's configuration.
The Phone Does Not Provision Through DHCP
- Confirm that DHCP Option 159 or 160 is configured as a String.
- Confirm that the option is enabled on the DHCP scope used by the phone.
- Confirm that the provisioning URI contains the correct username, password, server, and path.
- Confirm that another DHCP provisioning option is not taking precedence.
- Remember that Mitel phones check provisioning options in the order 43, 160, 159, then 66.
- Confirm that the phone is receiving a DHCP lease from the expected scope.
The Phone Does Not Provision After Manual Configuration
- Confirm that Download Protocol is set to HTTP.
- Confirm that HTTP Server is set to
endpoints.personacloud.net. - Confirm that HTTP Path is set to
/cfg. - Confirm that HTTP Digest Username is set to
provuser. - Confirm that the correct provisioning password was entered.
- Factory-reset the phone if it previously used another provisioning server.
The Phone Does Not Provision Through Mitel RCS
- Confirm that the MAC address is correct in both the Mitel RCS Portal and Persona Connect.
- Confirm that Persona Connect was selected as the deployment server in the Mitel RCS Portal.
- Confirm that the phone is running firmware version 6900_R6.4.0.4008 or newer.
- Confirm that the phone has internet access and can reach the Mitel RCS service.
- Factory-reset the phone again if it previously contained another provider's configuration.
The Exact Phone Model Is Not Listed
Select the corresponding model ending in W. For example, configure a Mitel 6930 by selecting Mitel 6930w.
The Phone Retains Its Previous Configuration
Perform a factory reset using either the phone interface or the Mitel Web UI. A normal reboot may not remove an existing provider configuration.
The Phone Registers but the Buttons Are Missing
- Confirm that the correct extension was assigned to the phone.
- Review the user's button configuration in Persona Connect.
- Reboot the phone after saving any button-layout changes.
Can I Configure Several Phones at Once?
Yes. DHCP Option 159 or 160 can provide the configuration server information to multiple phones on the same DHCP scope. The Mitel RCS Portal also supports bulk phone uploads using a CSV file. Each phone must still be added to the Persona Connect inventory and assigned appropriately.
Is the Web Interface Override Required?
No. The Persona Connect override is optional and is only needed when administrative access to the phone's local web interface is required after the phone receives its Persona Connect configuration.
Need More Help?
If you need further assistance, contact our support team at support@allegiantnow.com / (913) 599-6900 or select the button below to visit our portal: