Who Is This Guide For?
- Allegiant Persona Connect customers with Office Manager access
- Authorized Allegiant resellers
Prerequisites
- Office Manager or Reseller access to the Allegiant Persona Connect Portal
- Access to the Mitel RCS Portal
- The phone's MAC address
- A supported Mitel 6900-series phone
- The extension and emergency address that will be assigned to the phone
- Mitel firmware version 6900_R6.4.0.4008 (R6.4.0.SP4.HF2) or newer
Important: Do Not Connect the Phone Yet
Keep the Mitel phone disconnected from power and the network until it has been added to both the Mitel RCS Portal and the Allegiant Persona Connect Portal.
The phone must also be in a factory-default state. A phone that contains an existing configuration may not contact the Mitel RCS Portal correctly.
Overview
This guide explains how to configure a supported Mitel 6900-series phone for use with the Allegiant Persona Connect platform.
During this process, you will:
- Add the phone to the Mitel RCS Portal.
- Add the phone to the Persona Connect phone inventory.
- Assign the phone to a Persona Connect user and extension.
- Factory-reset or power on the phone so it can download its configuration.
- Confirm that the phone registered successfully.
Partners who do not yet have a Mitel MiAccess account with access to the Mitel RCS Portal should open the Partners: Request Mitel RCS Access tab below before continuing.
Supported Mitel Models
This procedure applies to the following Mitel phone models:
- Mitel 6915
- Mitel 6920
- Mitel 6930
- Mitel 6940
Mitel models that do not include a W at the end of the model name are still configured in Persona Connect by selecting the corresponding 69XXw model.
For example, select Mitel 6930w when configuring a Mitel 6930.
Mitel RCS Access
I Already Have Mitel RCS Access
Sign in to the Mitel RCS Portal and continue to the setup instructions below.
Partners: Request Mitel RCS Access
The Mitel RCS Portal does not provide a public registration option. Authorized partners must request a MiAccess account through Mitel before accessing the RCS Portal.
Step 1: Open the MiAccess Help Form
- Go to the Mitel MiAccess Help page.
- Under Please select the type of problem you are having, select I require a MiAccess Account.
Step 2: Enter Your Contact Information
Complete the request form using the following information:
- First Name / Last Name: Enter your legal first and last name.
- Relationship to Mitel: Select Partner.
- Email: Enter your official corporate email address.
- Company Name: Enter the full registered name of your company or dealership.
- Country: Select your operational country.
- Phone: Enter a valid direct telephone number.
Use a corporate email address. Requests submitted with public email services such as Gmail or Outlook may be rejected.
Step 3: Request RCS Portal Access
Copy and paste the following text into the Questions/Comments field:
Hello, we are a Mitel partner/reseller and require a MiAccess account provisioned with global administrative rights to the Redirection & Configuration Service (RCS) Portal so that we can manage deployment server profiles and phone redirection.
Step 4: Submit the Request
- Accept the Mitel Privacy Policy.
- Select Submit.
Step 5: Activate the Account
- Allow Mitel time to verify your company's partner status.
- Check your corporate email for an account activation message.
- Open the activation link and create your password.
- Sign in to the Mitel RCS Portal.
Configure the Mitel Phone
Add the Phone to the Mitel RCS Portal
RCS Server Setup
If you do not already have a server in your RCS Setup you can add one using the details below.
Name: Persona Connect
URL: http://endpoints.personacloud.net/cfg
Firmware Override: Optional but must be higher than 6.4.0.4008-SIP
- Confirm that the phone remains disconnected from power and the network.
- Sign in to the Mitel RCS Portal.
- Select Phones from the left navigation menu.
- Select Add Phone.
- Enter the phone's MAC address.
- From the Server menu, select Persona Connect.
- Select a supported firmware version.
- Set the minimum firmware version to 6.4.0.4008-SIP or newer.
- Select Save.
To add multiple phones, use the Mitel RCS bulk-upload option and upload the phone information in a supported CSV file.
Firmware version 6900_R6.4.0.4008 (R6.4.0.SP4.HF2) or newer is required for the Mitel RCS Portal to redirect the phone to Persona Connect.
Add the Phone to Persona Connect Inventory
Option 1
- Sign in to the Allegiant Persona Connect Portal with Office Manager or Reseller access.
- Navigate to Inventory.
- Select the Phone Hardware tab.
- Select Add Phone.
- Select the corresponding Mitel model.
- Enter the phone's MAC address.
- Select the appropriate preferred server, when prompted.
- Select Save.
Option 2
Assign the Phone to a User
- In the Persona Connect Portal, navigate to Users.
- Select the user who will receive the phone.
- Select the user's Phones tab.
- Select Add Phone.
- Select whether calls should be recorded, when applicable.
- Select the appropriate emergency caller ID.
- Select the corresponding Mitel model.
- Select the user's emergency address.
- Enter the phone's MAC address.
- Select the line number on which the phone will reside. Typically, this is Line 1.
- Select Add or Save.
Optional: Enable the Phone's Web Interface
To enable administrative access to the phone's local web interface, enter the following value in the Overrides field before selecting Add or Save:
web interface enabled="1"
This override is optional and is not required for the phone to register with Persona Connect.
Factory-Reset and Connect the Phone
After the phone has been added to both portals and assigned to a user, place it in a factory-default state. The phone can then contact the Mitel RCS Portal and download its Persona Connect configuration.
Reset from the Phone
- Connect the phone to power and wait for it to start.
- Press the Options key to open the Options List.
- Select the Advanced softkey.
- Enter the administrator password and select Enter.
- The factory-default administrator password is
22222.
- The factory-default administrator password is
- Navigate to Reset.
- Press the center navigation button or select Select.
- Select Factory Default.
- When the Factory Default? confirmation appears, select Yes.
- Allow the phone to erase its existing settings and reboot.
- If a Voice Services screen appears after the reboot, select the appropriate service when prompted.
Reset from the Mitel Web UI
- Open a web browser and enter the phone's IP address.
- Sign in to the phone's Web UI using administrator credentials.
- Default username:
admin - Default password:
22222
- Default username:
- Navigate to Operation > Reset > Current Settings.
- Locate Restore to Factory Defaults.
- Select Restore.
- Allow the phone to clear its saved configuration and reboot.
The reset removes saved startup, model, MAC-address, local configuration, and directory files from the phone.
A factory reset removes the phone's existing local configuration. Confirm that the phone has been added to the Mitel RCS Portal and Persona Connect before completing the reset.
Verify the Phone Registration
After the phone reboots, allow several minutes for it to contact the Mitel RCS Portal, download its configuration, and register with Persona Connect.
A successful setup will produce the following results:
- The phone registers to the extension assigned in the Persona Connect Portal.
- The configured button layout appears on the phone's programmable keys.
- The phone appears as registered in the Persona Connect phone inventory.
Check Registration in Persona Connect
- Navigate to Inventory.
- Select Phone Hardware.
- Locate the phone by its MAC address.
- Review the device's registration indicator or status.
Troubleshooting
The Phone Does Not Register
- Confirm that the MAC address is correct in both the Mitel RCS Portal and Persona Connect.
- Confirm that Persona Connect was selected as the deployment server in the Mitel RCS Portal.
- Confirm that the phone is running firmware version 6900_R6.4.0.4008 or newer.
- Confirm that the correct Mitel model was selected in Persona Connect.
- Confirm that the phone was assigned to the correct user and extension.
- Confirm that the phone has internet access and can reach the Mitel RCS service.
- Factory-reset the phone again if it previously contained another provider's configuration.
The Exact Phone Model Is Not Listed
Select the corresponding model ending in W. For example, configure a Mitel 6930 by selecting Mitel 6930w.
The Phone Retains Its Previous Configuration
Perform a factory reset using either the phone interface or the Mitel Web UI. A normal reboot may not remove an existing provider configuration.
The Phone Registers but the Buttons Are Missing
- Confirm that the correct extension was assigned to the phone.
- Review the user's button configuration in Persona Connect.
- Reboot the phone after saving any button-layout changes.
Can I Connect the Phone Before Completing the Portal Setup?
No. Keep the phone disconnected until it has been added to the Mitel RCS Portal, added to the Persona Connect inventory, and assigned to a user.
Why Must the Phone Be Factory-Reset?
A previously configured phone may continue using its existing provisioning information and may not contact the Mitel RCS Portal. A factory reset removes the old configuration and allows the phone to begin the RCS redirection process.
Can I Configure Several Phones at Once?
Yes. The Mitel RCS Portal supports bulk phone uploads using a CSV file. Each phone must still be added to the Persona Connect inventory and assigned appropriately.
Is the Web Interface Override Required?
No. The override is optional and is only needed when administrative access to the phone's local web interface is required.
Need More Help?
If you need further assistance, contact our support team at support@allegiantnow.com / (913) 599-6900 or select the button below to visit our portal: