The purpose of this document is to help guide you through the different places that could cause sound issues with your Persona WebRTC Phone Number

Windows Audio Settings

Having no audio source in the client can result in multiple different issues. 

First, we should check the machine and make sure the computer is detecting your device correctly. Lets go through the following steps on your Windows PC.

1. Go into your computer's sound settings. There are a couple of ways to get there.
   1. Right-click on the Speaker Icon in the taskbar and select “Open Sound Settings”
   2. Click the start button and type sound settings, Then select it
      
2. In your sound settings, you have an Output (Where you want to hear audio) and an Input (Your microphone) Let's go ahead and check both of these settings to make sure the dropdown has your device. It's possible to have multiple devices in here so we want to make sure your client is using the right one.
   As you can see below I have multiple Outputs to choose from. Here you would want to choose your headset most likely
   NOTE: By Adjusting the Volume you should hear sound coming from your selected device.
   
   Now onto your Input Device
   As you can see below I have multiple Outputs to choose from. If you are having issues with customers hearing you the wrong device could be selected so make sure you have the correct device choosen
   Choose the device you will be using to speak into
   NOTE: The Test your microphone in red below will start filling in as you speak into the selected device. If you do not see it moving then you need to reinstall your device or select another device.
   

Mac Audio Settings

1. Go into your computer's sound settings. There are a couple of ways to get there.
   1. Click the Search Icon in your Menu Bar and type sound
   2. Click the Apple Logo in the Menu Bar, Click System Preferences, Sound
2. Now that we are in the sound settings we need to check the Output (Speaker you want to hear customers on) and the Input (Microphone)
   As you can see below you might have multiple devices to choose from for output. Select the headset you would like to use if it's not already selected. You can click the volume slider in different spots to hear sounds out of that device.
   
   Next, let's check our Input Device, Just like above you may have more than one device, and if you are having trouble with customers hearing you the wrong one could be selected.
   NOTE: You can see your input level at the bottom fluctuate as you speak into the device to make sure it is working. If you do not see this move please reinstall the device and try again.
   

Client Settings

Now that we have verified the PC's Sound Settings are set up correctly let's move on to the client and where those settings are at and how they work.