This document will walk you through sharing call examples for support
Login to your account on the portal - https://portal.personacloud.net
NOTE: This can only be done by the Office/Site Administrator or Above. If you don't have these permissions, you can provide the following data for them to locate it.
Date :
Time :
Call From (Telephone Number) :
Call To (Telephone Number) :
Direction (Inbound/Outbound) :
Description of the issue :
Users Affected:
Go To Call History
Now we need to click on the Cradle to Grave Icon to see what happened.
If this menu does not explain what happened to the call to solve the issue, we can click "View SIP Flow"
When you click on the SIP Flow, this gives advanced details about the call. Simply click the Share button, and a link will be copied to your clipboard.
Now that we have the SIP Flow copied, you can share that with the support team so they can Identify what happened on that call.