Introduction This guide provides the steps to add and use redirects and the necessary settings configuration.   Open up or drag over a new Redirect like the example shown below.   Enter the static Redirect URL: http://10.244.11.225/DDParser/v1/index.php?tag_id=start   Enter the parameters to pass in the redirect   Terms:  Redirect - points calls to ...

Introduction Persona Engage provides a quick and easy solutions to setup SMS Campaigns for your call center solution.   Prerequisites To setup SMS Campaigns in Persona Engage there are a few pre-requisites that need to be completed for a successful deployment: Identify the SMS numbers that are needed in a Engage SMS campaign The phone numbers need t...

Introduction Persona Engage is your access point to receive agent contact center calls, make outbound calls, and manage digital campaigns based on your role and your company’s configuration. The purpose of this guide is to provide how to login to Persona Engage, a tour of the agent dashboard, and how to use your dashboard based on your role.   Getti...

Introduction Persona Engage is your access point to monitor and manage your call center and agents. The purpose of this guide is to provide a tour and navigation of Persona Engage for managers and supervisors, provide a list of the most important live and historic reports, and several daily tasks you may complete in managing your call center.   Gett...