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Persona Engage - How to Add and Use Redirects

Introduction This guide provides the steps to add and use redirects and the necessary settings configuration. Open up or...

October 6th, 2025 299 views 0 likes
Persona Engage - How to Setup SMS Campaigns

Introduction Persona Engage provides a quick and easy solutions to setup SMS Campaigns for your call center solution. Prerequisites...

October 7th, 2025 258 views 0 likes
How to Use the SMS Parking Feature

Overview SMS Parking lets Agents pull waiting SMS conversations from the queue inside Interaction Hub. This guide shows how to...

January 9th, 2026 70 views 0 likes
Persona Engage: Feature Request Information

Who is this Guide For? All Persona Engage Users Prerequisites Basic understanding of your current contact center workflows Access to...

November 25th, 2025 150 views 0 likes