Who is this Guide For?
- All Users moving phone numbers to our platform
Prerequisites
- Access to current provider account
- Knowledge of phone numbers to port
- Account number and service address details
Overview
This guide simplifies the process of transferring your existing phone numbers to our platform. Porting can seem complicated, but with the right information and preparation, we make it as smooth and worry-free as possible.
Gather Required Information
Collect the following from your current provider's bill:
- Account Holder Name and Business Name (if applicable)
- Service Address
- Billing Telephone Number (BTN)
- All Numbers to be Ported
- Provider Name and Account Number
- Port-out PIN (if applicable)
- Copy of your most recent bill
Check for Contractual Obligations
- Confirm if you are under contract with your current provider.
- Ask if early termination fees (ETFs) or other commitments apply.
- We recommend resolving these ahead of the port date to avoid delays.
Verify Number Portability
- Not all numbers can be ported (e.g., region-restricted numbers).
- We can assist in checking number portability for you.
- Contact support or your account manager for a quick verification.
Complete the Letter of Authorization (LOA)
- We will provide an LOA form. Please fill it out exactly as it appears on your bill.
- Each account number requires a separate LOA.
- Sign and date the form—ensure accuracy to prevent delays.
Submit Port Request
- Send the signed LOA, account details, and bill copy to your Allegiant onboarding rep.
- We will initiate the request and coordinate a port date (typically within 7–10 business days).
Pre-Port Preparation
- We’ll notify you of your Firm Order Commitment (FOC) date once confirmed.
- Prepare internal teams and end users with port timing details.
- Check that any new services or numbers are provisioned correctly on your equipment.
Port Day Validation
- On the scheduled date/time, our team will monitor the port closely.
- We’ll test your numbers for:
- Inbound calling (does your number ring?)
- Outbound calling (can you place calls?)
- Voicemail and features (are they functional?)
Post-Port Follow-Up
- You’ll receive confirmation once your numbers are successfully ported.
- We ask that you test your setup and confirm all services are working.
- Our team will follow up the next day to ensure continued success and satisfaction.
Ready to get started?
Use the button below to start the process of submitting your numbers for porting!
Troubleshooting & FAQs
What if my PIN is incorrect?
- Contact your current provider to verify the correct PIN.
- Note that Verizon may assign unique PINs per number.
- Ensure the submitted PIN matches the account to avoid port rejections.
Can I port numbers from multiple accounts?
- Yes, but each account must have a separate LOA and bill copy.
- This ensures proper validation and smooth processing across multiple numbers.
Where can I find more help?
- If you have a Project Manager assigned, contact them for dedicated assistance.
- Otherwise, reach out to support@allegiantnow.com or call (913) 599-6900.
- You can also visit our Support Portal to explore more articles or submit a ticket.